Your satisfaction is important to us. If a piece you ordered is defective or has been damaged during shipping we will arrange for a replacement, credit or refund your money within 10 days.
Richard Lindsay’s designs are made by hand and many are one of a kind creations, so it may be impossible for us to offer an exact replacement. In this event we will help you select an acceptable substitute or process a refund through your credit card account within 30 days of receipt of the item.
Instructions for Shipping Defective or Damaged Returns
If your item was damaged during shipping YOU MUST SAVE THE PACKAGING. Please call us at (505)988-4571 or send us an email with a detailed description of the damage. We will issue you a return authorization number and you may send the item back to us at our cost. ITEMS RETURNED WITHOUT AN RMA # WILL BE REFUSED. Please write the RMA # on the outside of the returned package.
YOU MUST INCLUDE IN THE PACKAGE a copy of your order confirmation e-mail, the original receipt and invoice with the purchaser’s name, address, phone number, e-mail address and order number.
Instructions for Shipping Non-defective or Undamaged Returns
If you would like to return an item because you are not completely satisfied, you may do so within 10 days of receipt of the item. Please note: Items made to a customer’s exact specifications cannot be returned or credited. Pieces that have been worn or used cannot be returned. To return an item, please follow the instructions below, and we will credit your account for the cost of the item, less shipping costs.
Call us at 505-988-4571 so we can issue you a return merchandise authorization number. ITEMS WITHOUT AN RMA # WILL BE REFUSED.
Use the original package and packing material.
PLEASE INCLUDE IN THE PACKAGE a copy of your order confirmation, original receipt and/or invoice or a note with the purchaser’s name, address, phone number, email address and order number. Write the return merchandise authorization number on the return paperwork, circle the item you are returning and write the reason for the return. Alternatively you may send us an email; please include as much detail as possible the reasons for your dissatisfaction. THE RMA # MUST BE WRITTEN ON THE OUTSIDE OF THE PACKAGE. Please specify if you would like a charge credit (to the original credit card only) or an item exchange.
Insure the item; we cannot process refunds for items damaged during return shipping.
As noted in the Terms of Use, which you agreed to when you placed an order, return shipping costs and insurance are your responsibility if you are exchanging or returning an item unless it was damaged, defective, or an incorrect item. Packages must be returned prepaid – we do not accept COD deliveries. If you have any questions, please contact us at 505-988-4571 or send an email. Our mailing address is below.
Contact Us
Richard Lindsay Designs
3760 Academy Rd. Ste. A
Santa Fe, NM 87507
Phone: (505) 988-4571
Fax: (505) 988-4590
e-mail: rlin239520@aol.com
REVISIONS: May 28, 2010